"Customer Disservice 24-7", continued...
In anticipation of doing a lot of walking on my South America trip to Uruguay and Brazil, I decided to purchase a pair of sandals. I checked the paper to discover that a popular brand was having a sale at a local independent, outstanding reputation store. I called to verify that the sale was on and then drove to the store. I approached the sandals area and noticed that they had one pair of that brand on display, reduced to $49 and they looked cheaply made. a salesman approached and he asked my size, and I asked if that was the only type of sandals of that brand on sale? He replied yes, and that they didn't have my size!
In anticipation of doing a lot of walking on my South America trip to Uruguay and Brazil, I decided to purchase a pair of sandals. I checked the paper to discover that a popular brand was having a sale at a local independent, outstanding reputation store. I called to verify that the sale was on and then drove to the store. I approached the sandals area and noticed that they had one pair of that brand on display, reduced to $49 and they looked cheaply made. a salesman approached and he asked my size, and I asked if that was the only type of sandals of that brand on sale? He replied yes, and that they didn't have my size!
He asked what I was hoping to get in a sandal, and I replied casual comfort, with a high arch support, and ideally something to deal with my heel sur, for a reasonable price. He rechecked my size, and noted that I have a wide foot. He then brought out a pair to try...they were $79...and they really didn't look good and weren't comfortable. He brought out another pair, and they were $99 and were better, but still not great. He then brought the next pair in a larger size for $119...they were better yet, but my size wouldn't be in stock until after my trip!
I was the only male client in the room and the ladies were getting a laugh out of my shoe modeling search and sarcastic comments! The salesman then brought out a pair that cost $159, and were very comfortable! I said that it seemed more than I wanted to spend, but then the ladies started..."They look great. How many times will you go to South America? You should consider your comfort and pampering yourself. Go ahead and buy them!" And so I did, and they are comfortable, and six months later they still haven't fallen apart despite lots of use!
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