Friday, September 16, 2011

"The Newspaper Hold"

"Customer Disservice 24-7", continued...

In additional preparation for a vacation, I called the local newspaper office to place service on hold.  I gave my phone number, and the request was processed.  "Do you want to donate the undelivered papers to a local school?"  I replied to extend my subscription period.  I returned from vacation to find a water-infiltrated rotting pile of delivered papers by the front door.  I called to register a complaint, and received an apology.  The next day I did not receive a paper. I called back to say that the papers were delivered while away, and not after I returned home, to which the embarrassed agent apologized, and did not know how that could happen!  He said that a copy would be sent out.  I returned home to find a copy of the previous day's paper in lieu of the present day!  The following day, the paper was not delivered again!  When I called to say that the day before, I received a paper from the day before that, another agent apologized again, and sent out two copies of the wrong days' papers!  On the third day, normal delivery resumed!

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