In preparation to go on a two-week vacation, I called my local post office to place my mail on vacation hold. I was told that "to better serve the customers", a national processing office is handling mail holds and I was given the 800 contact number. After the typical "dial around", I received the new "automated" vacation hold service. After reciting my name, phone number, and address, the computer voice related that there was no such person at that address! An operator would pick up After finding that I did live in my home, I was given the computer voice again. After entering my hold dates, i was given a confirmation number to make changes to the hold order. I returned from vacation 2 weeks later to discover a 24-inch high pile of daily delivered mail! ...And now when I do this, I "flag down" my mail deliverer, and relate the "hold" personally!
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